Returns and Refunds Policy

Eligible physical products may generally be requested for return within 15 calendar days after delivery. A return request must be submitted to TNI Professionals within the applicable return period.

Return Eligibility

Unless the product is defective, damaged, incorrectly shipped, or otherwise approved by TNI Professionals, eligible returned products should generally be unused, unaltered, in resalable condition, complete with accessories, manuals, components, and documentation, and returned in the original manufacturer packaging. Serial numbers and other product identifiers may be verified.

Return Authorization (RMA)

Customers should contact TNI Professionals before returning any product. A return authorization, return instructions, or designated return location may be provided.

Unless defective, incorrectly supplied, required by law, or otherwise approved in writing, the following items are non-returnable:

• Activated software licenses
• Digital license keys that have been delivered or disclosed
• Opened software
• Electronically delivered products
• Subscriptions after activation
• Special order products
• Custom configured products
• Clearance products
• Products specifically identified as final sale
• Products that cannot be resold because of customer use, damage, alteration, missing components, or missing packaging

Additional manufacturer restrictions may apply to certain items and will be communicated where applicable.

If you receive a product that is defective, damaged during shipment, materially different from what was ordered, or incorrectly supplied, contact TNI Professionals promptly at sales@tniprofessionals.com.

We may request photographs, serial numbers, packaging information, troubleshooting details, or other information necessary to evaluate the claim. For qualifying defective, damaged, or incorrectly shipped products, TNI Professionals will generally arrange the appropriate replacement, return, refund, manufacturer process, or other resolution.

Return Shipping Responsibility

For ordinary discretionary returns, the customer is generally responsible for return shipping costs unless otherwise stated. If TNI Professionals confirms that the product was damaged, defective, or incorrectly shipped due to an error attributable to TNI Professionals or its fulfillment partners, reasonable return shipping costs will generally be handled by TNI Professionals as appropriate.

Restocking Fees

Certain products may be subject to a restocking fee depending on the product, manufacturer, distributor, product condition, packaging condition, or applicable supplier policy. Where a restocking fee applies, the applicable amount or basis for the fee will be disclosed to the customer before the return is processed.

Inspection of Returned Products

Returned products may be inspected before a refund is approved. Refund eligibility or amount may be affected if a product has been used or damaged, has missing accessories, contains missing packaging, has altered or removed serial numbers, is incomplete, or does not otherwise satisfy the applicable return requirements. Nothing in this provision limits rights provided by applicable law.

Refund Processing Timeline

After an eligible return has been received and inspected, approved refunds are generally processed within approximately 15 to 30 business days.

The refund will ordinarily be issued to the original payment method unless another method is required or agreed upon. Financial institutions and payment processors may require additional time to post the refund to the customer account.

Original Shipping Charges

Original shipping or expedited delivery charges may not be refundable for discretionary returns unless the return resulted from an error by TNI Professionals, the product was defective or damaged when received, or applicable law requires otherwise.

Exchanges

Where inventory is available, TNI Professionals may offer a replacement or exchange instead of a refund. Replacement availability is not guaranteed.

Manufacturer Warranty Claims

Products covered by a manufacturer warranty may require warranty service directly through the manufacturer. TNI Professionals may assist customers with identifying the appropriate manufacturer warranty process where practical.

Chargebacks & Dispute Resolution

Customers are encouraged to contact TNI Professionals regarding an order, return, delivery, or billing problem before initiating a payment dispute so that we have an opportunity to investigate and resolve the matter. This does not limit any legal rights a customer may have with their card issuer or financial institution.